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Differentiation Is Paramount For Successs In Wealth Management - Scorpio, SEI
Tom Burroughes
12 December 2008
UK-based wealth management institutions that strongly differentiate themselves from rivals will be best placed to win new business in a tough market environment, while most operations have chosen to expand organically instead of through takeovers, a new report by wealth management specialist consultantsScorpio Partnership said. Although the
"There will be a group of businesses: family offices, boutique firms, private banks and independent wealth advisors that are most likely to benefit from the market conditions and taking steps to differentiate themselves from their competitors," said Graham Harvey, senior associate at Scorpio. "This has been coming for some time . Clients with nine-figure sums of wealth are exercising rights to choose where they sit in the wealth industry though the growth in the MFO model. It is not just saying you are different, but how you prove that to clients out there," he added. Merger and acquisition activity has been relatively low in recent years and focused primarily on small firms, such as the purchase of Tilney Investment Management by Deutsche Bank, Quilter by Citi, or Baker Tilly by Towry Law. By contrast, some firms have been happy to grow organicially with a strong in-house sales force, such as St James’s Place. “The examination of 25 major entities in the UK market show clearly that the competitive battle is now shifting almost entirely to differentiate on the service model but crucially, this does not mean that the product platform is less important – they are conjoined,” the report said. It continued: “Many firms are now reviewing the means by which they can win market share through marketing, communications and branding. For instance, the efforts of Barclays Wealth in its above-the-line campaign have made a huge dent in the broader client psyche of what wealth is.” Investment platforms are increasingly being developed to make it easier to handle more differentiated client service and products, the report said. In other findings from a survey of 25 institutions, the report found that clients with higher wealth values, are willing to use packaged investment products. The report said there has been a “notable” shift to advice-based wealth management but such a shift will require some expenditure to make such a business model work; firms are spending more on brands and client knowledge, while there are signs that companies which encourage managers' professional development are seeing the benefits to their bottom lines. The report said the